At Zuka Electronics, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your product, we offer easy returns and refunds under the following conditions:
Eligibility for Returns
Time Frame: Products must be returned within 3 days from the date of delivery, depending on the product category.
Product Condition: Returned items must be in their original condition with all accessories, manuals, and packaging intact.
Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Non-Returnable Items
Some items are not eligible for returns:
- Products damaged due to customer misuse or mishandling
- Items without the original packaging, warranty cards, or accessories
- Perishable or consumable goods (e.g., printer ink, batteries)
- Software or digital products once opened or activated
How to Initiate a Return
- Contact Us: Email our customer service at info@zukaelectronics.co.ke or call within the return window.
- Product Inspection: We may arrange for the product to be inspected before approving the return.
- Approval: If eligible, we’ll send you return instructions and the designated return location or courier.
Refund Process
- Processing Time: Refunds are processed within 3 business days after the returned item passes inspection.
- Refund Methods:
- Original Payment Method: If you paid via mobile money, credit card, or bank transfer.
- Store Credit: For faster exchange or future purchases.
- Shipping Fees: Any shipping costs are non-refundable unless the return is due to faulty or damaged products.
Exchanges
- If you prefer an exchange, we will send a replacement product, subject to stock availability.
- For damaged or defective items, the exchange is processed at no additional cost to you.
Contact Us for Assistance
Have questions about our return and refund policy? We’re here to help!
- Email: info@zukaelectronics.co.ke
- Phone: +254 711 344826
